Park Less. Pay Less. Enjoy More.
Fast, easy, affordable rides around Downtown, the Medical District, South City, and New Chicago.
Groove On-Demand works like a minibus that comes when you want, where you want.
Book a ride straight from your phone, get picked up in minutes, and
access all of Downtown, the Medical District, South City, and New
Service hours: 6am-10pm – 7 days per week.*
Price: $1.25 per ride**
Expanded Coverage Area: Map shows the entire
district, points of interest are only suggested stops. Groove can pick
you up and drop you off anywhere within this district.
*Inclement weather may dispute service or cause longer wait times. This will be communicated via the Groove On Demand app.
**See FAQs for more info on additional fare structures. $0.50 for
riders with MATA issued senior or disabled ID cards and Shelby County
student ID cards. Plus ones (additional riders booking at one time) can be added to bookings for $0.75 each.
How to create an account:
Search “Groove On-Demand” in the App Store or Google Play store and tap the download icon.
Open the app, press Sign Up, and enter your personal info.
Measures Groove On-Demand is taking to lessen COVID-19 exposure.
Groove On-Demand is working hard to
ensure that every trip you take is as safe and worry-free as possible.
Here are some of the measures we’ve put in place:
Everyone on board is required to wear a face mask or face covering. Passengers not wearing a face mask may be refused service.
wellness checks help make sure passengers and drivers are symptom-free
and ready to ride before they get going — please stay home if you have
either been diagnosed with COVID-19, think you’re exhibiting symptoms,
or have been in contact with someone who has recently tested positive.
capacity is limited to 3 people in accordance with social distancing
guidelines. Additionally, in vehicles with automatic doors, please wait
for the driver to open and close the door to avoid touching the
are being professionally cleaned regularly and we’ve provided drivers
with cleaning supplies in order to perform frequent and thorough
wipedowns of the vehicle interior, with extra focus on common surfaces
and high-contact areas. They’re also equipped with plastic partitions
between drivers and riders.
After you book a ride, the app will
display your pickup spot, which is usually a nearby corner or a short
walk from the address you entered. Sometimes, the app will give you the
address or business name at your pickup spot to help you find it. Either
way, there will always be a dotted line to show you how to get there!
Can I bring someone along with me?
You can bring up to 2 additional
passengers. Please note that each additional passenger costs extra — see
the above pricing section.
Can I book a ride in advance?
Groove On-Demand works on demand,
meaning we don’t take advance bookings. Book your ride when you’re ready
to leave, as average wait times range between 5 and 30 minutes.
What happens if I cancel my ride?
If you cancel a ride within 1 minute
from booking, we’ll waive the cost of the cancellation. Otherwise, we’ll
charge you $1. If the driver cannot locate you after the 2-minute
waiting period, you’ll be liable for a no-show penalty of $1.
What do I do if my driver left without me?
Re-book directly in your app, and then send an email explaining what happened to firstname.lastname@example.org.
What do the vehicles look like?
All vehicles are branded with Groove On-Demand’s logo and colors, so it should be easy to spot.
Are vehicles wheelchair accessible?
Yes! Please let us know you need a WAV by tapping your profile picture or image at the top of the app menu, navigating to the Special Settings, and tapping the Wheelchair toggle to turn it on
Can I change my destination once I’m on board?
Once you start a ride, the
destination cannot be changed. If you have yet to board, you can cancel
the ride and re-book with a new destination.
Can I set a favorite location in the app?
Yes! Tap the Favorites tab in the app menu, then tap Set Home Address
or Set Work Address and type in the address of your preferred location.
Can I leave feedback for my driver?
Feel free to fill out the feedback screen in the app after your ride.
How do I reset my password?
Open the app and select Log me in. In the password box, select Forgot your password? and follow the prompts.
I left something in the vehicle — how do I retrieve it?
If you receive concession pricing from MATA, you can apply this to
your Groove On-Demand rides by tapping your profile picture or image at
the top of the app menu, navigating to the Special Settings, and tapping
the applicable concessions to turn it on. If you do not have the app,
you can call (901) 763-8422 and have live support turn it on for you.
Please note, you will be required to show your MATA issued ID card or
Shelby County student ID card when boarding.
Zero Tolerance Policy
Groove On-Demand has a strict Zero
Tolerance policy. We do not tolerate the use of drugs or alcohol by
drivers on the Groove On-Demand service platform nor do we tolerate
inappropriate behavior by drivers towards passengers. If you believe
that your driver may be under the influence of drugs or alcohol, if your
driver is behaving in a manner that you consider inappropriate or that
makes you feel uncomfortable or unsafe, or if your driver engages in
conduct which could be considered unlawful or illegal, please ask the
driver to terminate the trip immediately. If you feel that you are in
imminent danger, please contact the police directly by calling 911.
After the ride has concluded, please provide feedback using the
Parkville Connect app or email us at email@example.com to report the issue.
Smoking of any kind is prohibited, including e-cigarettes, vaporizers, or smokeless cigarettes.
We know that you are on the go, but
please help us keep our vehicles clean and fresh and avoid bringing food
and drink in our cars. Please also be mindful that smelly food can be
distracting and unpleasant for your fellow passengers. Drinking alcohol
and carrying open containers of alcohol in our vehicles is not allowed.
Phone call policy
Please remember your fellow
passengers might not be as interested in your phone conversations. We
ask that you limit phone calls to quick logistics and emergencies during
Groove On-Demand vehicles are a
shared space, and as such we ask everyone to limit any personal items to
a single piece of luggage or a reasonably-sized bag.
Service animals are always welcome to ride without restriction.
Driver Partners are eager to provide service to riders with service
animals. Riders traveling with pets that are not service animals should
keep their pets in an airline-approved carrier to use Groove On-Demand.
Riders must be 13 years of age or
older. Children under the age of 13 can ride with Groove On-Demand when
accompanied by a parent or guardian.